Privacy Policy – Hayden Health & Safety Pty Ltd
1. Purpose
1.1. Hayden Health & Safety Pty Ltd recognises the importance of protecting the privacy and rights of individuals in relation to their personal information.
1.2. We respect your rights to privacy under the Privacy Act 1988 (Cth) and comply with all applicable Australian Privacy Laws in the collection, management and disclosure of your personal information.
1.3. This Privacy Policy applies only to the handling of personal information by Hayden Health & Safety Pty Ltd (ACN 154 451 048). We are not responsible for the privacy practices of any subsidiary or related entity unless expressly stated.
1.4. This policy outlines how your personal information is collected, used, stored, and disclosed by Hayden Health & Safety Pty Ltd, and under what circumstances it may be shared with third parties.
2. Procedure
2.1. When you subscribe to Hayden Health & Safety Pty Ltd to access paid or free products such as online courses, eBooks, or webinars, we collect the personal information you provide. We may also collect device-specific information (e.g. operating system, device type) to enhance your user experience.
2.2. Hayden Health & Safety Pty Ltd will:
a. Provide a copy of this policy upon request;
b. Ensure all staff comply with this policy and manage inquiries or concerns appropriately;
c. Take reasonable steps to implement practices and systems that ensure compliance;
d. Collect personal information primarily for managing client relationships, service delivery, and financial transactions.
3. Personal Information
3.1. “Personal information” means any information or opinion that identifies you or could reasonably identify you. This may include your name, contact details, and other personal or professional information.
3.2. If you are a client or potential client, we may collect:
a. Name;
b. Mailing or street address;
c. Date of birth or age;
d. Email address;
e. Telephone number;
f. Username, password and data from our website, app or social media platforms, including marketing and communication preferences;
g. Bank account or payment method details;
h. Service history and related information;
i. Attendance and service usage information;
j. Photos or video recordings related to our service delivery;
k. Sensitive information relevant to your health (e.g. injuries, illness, pregnancy status);
l. CCTV footage when accessing our premises;
m. Technical data such as IP address, session history, location information or data from integrated third-party applications;
n. Identity verification documents, if required under relevant legislation or industry standards (e.g. driver’s licence, 100-point ID check).
We may also collect de-identified or aggregated data for analytics and service improvement, which does not personally identify you.
4. Use of Personal Information
4.1. We use and disclose your personal information to:
a. Manage your account and bookings;
b. Improve our services and operations;
c. Send promotional emails or SMS about new services or offers (with your consent);
d. Conduct customer surveys or market research;
e. Customise your website or platform experience.
We may share your information with third-party partners for promotional purposes only with your written consent.
4.2. We will never sell your personal information.
5. Consent
5.1. By providing your personal information to subscribe, purchase, or participate in our services, you consent to its collection and use as outlined in this policy.
5.2. You may withdraw your consent at any time by contacting us at enquiries@haydenhs.com.au.
6. Disclosure
6.1. We may be required to disclose your information by law or legal process.
6.2. If compelled to disclose personal information, we will notify you as soon as reasonably possible and limit disclosure to the minimum necessary.
7. External Links
7.1. Our website, emails, and social media may contain links to third-party websites. Once you leave our platform, we are not responsible for the protection of any information you provide to those websites. You should review their privacy policies separately.
8. Payment Processing
8.1. Payments made on our website may be processed by third-party platforms such as Stripe or Square.
8.2. All payments are encrypted and comply with PCI-DSS (Payment Card Industry Data Security Standards).
8.3. Payment data is stored only as long as needed to complete your transaction.
8.4. PCI-DSS compliance ensures the secure handling of payment details by our site and service providers.
9. Security of Personal Information
9.1. We follow industry best practices to protect your data from loss, misuse, unauthorised access, disclosure, alteration or destruction.
9.2. Credit card data is encrypted using SSL (Secure Socket Layer) and stored with AES-256 encryption.
9.3. While no method of electronic storage is completely secure, we implement robust systems aligned with PCI-DSS and additional industry standards.
9.4. To the extent permitted by law, we disclaim liability for unauthorised access or breaches beyond our control.
10. Cookies & Tracking
10.1. We use cookies and similar technologies to enhance your experience and monitor site performance.
10.2. You can control cookie settings through your browser.
10.3. We use automated tracking tools across our website, emails, and services to measure engagement.
10.4. We do not currently respond to “Do Not Track” browser signals due to inconsistent industry standards.
11. Web Analysis Tools
11.1. We may use anonymous analytics tools to track usage patterns and improve website performance.
12. Age of Consent
12.1. By using our website, you confirm that you are of legal age in your state or country to do so.
13. Changes to This Policy
13.1. We reserve the right to update this policy at any time.
13.2. Updates take effect immediately upon being published on our website. We may notify you of significant changes via email or SMS.
13.3. If our business is acquired or merged, your personal data may be transferred to the new owners.
14. Contact Us
14.1. For any questions, data access or correction requests, or complaints regarding this policy, please contact enquiries@haydenhs.com.au