Committed to Protecting Your Information
We take the privacy of your personal information seriously. This policy explains what we collect, how we use it, and the choices you have.
Last updated: 7 September 2026
Hayden Health & Safety (“Hayden Health & Safety”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, our on-site and in-house occupational testing services, our PPE shop, and any other interactions you have with us.
Depending on how you interact with us, we may collect personal information such as your name, contact details (email, phone number, postal address), company or employer details, billing and payment information, order and purchase history, testing appointment details, and any information you provide when contacting us, completing a form, or subscribing to communications from us. Where relevant to our occupational testing services, we may also collect sensitive information (such as health-related test results) with your consent and in accordance with applicable workplace and privacy laws.
We collect personal information directly from you when you use our website, complete an online form or enquiry, place an order through our PPE shop, book or attend a testing appointment, contact us by phone or email, or otherwise deal with us. We may also collect information automatically through cookies and similar technologies when you visit our website (see our Cookie Policy), and in some cases from third parties such as your employer, referral partners, or service providers, where reasonably necessary for us to provide our services.
We use your personal information to provide and manage our occupational testing services and PPE shop, process orders and payments, respond to enquiries, schedule and administer appointments, communicate with you about our services, comply with legal and regulatory obligations, improve our website and services, and, where you have consented, send you marketing or promotional communications. You may opt out of marketing communications at any time.
Our website uses cookies and similar technologies to operate correctly and to help us understand how visitors use our site. For details on the types of cookies we use and how you can manage them, please see our Cookie Policy.
We do not sell your personal information. We may disclose personal information to our staff and contractors who need it to deliver our services, to trusted third-party service providers who assist us with website hosting, payment processing, delivery and logistics, and IT services, and to regulatory or government bodies where required by law. Any third parties we engage are required to handle your information in accordance with applicable privacy laws.
Some of the service providers we use, such as cloud hosting or software providers, may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure, including through the use of secure systems and restricted access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to the personal information we hold about you, and ask us to correct or update it, by contacting us using the details below. We will respond to your request within a reasonable time. In some circumstances, we may be unable to provide access or make a correction, in which case we will explain why.
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “last updated” date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Hayden Health & Safety
Unit 2, 3 Ranton Street, Cardiff NSW 2285
Phone: (02) 4089 4490
Email: enquiries@haydenhs.com.au